After Sales Service

KINCHOS provides after-sales support to ensure the longevity and proper wear of our jewellery.

All services are assessed on a case-by-case basis and are available only for pieces originally purchased from KINCHOS.

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What We Offer

After-sales services may include:

• Ring resizing (where structurally possible)

• Stone tightening and setting checks

• Minor repairs related to normal wear

• Professional cleaning and inspection

Services are subject to assessment and may incur a fee depending on the nature of the work, materials involved, and time required.

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What Is Not Covered

After-sales service does not include:

• Redesign or alteration of the original piece

• Structural changes beyond the original design

• Damage resulting from misuse, impact, or improper storage

• Work on jewellery not made by KINCHOS

Requests that fall outside these boundaries will not be accepted.

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Timeframes

Service timelines vary depending on:

• The type of work required

• Current workshop capacity

• Availability of materials or stones

Estimated timelines will be confirmed after assessment.

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How to Request After-Sales Service

Please contact us with:

• Proof of purchase

• Clear photographs of the piece

• A brief description of the issue or service requested

We will review the request and advise on feasibility, cost (if applicable), and next steps.

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Important Notes

• All gemstones are assessed for stability before work proceeds.

• Not all designs can be resized or adjusted without compromising integrity.

• We reserve the right to decline service if the requested work risks the structure or safety of the piece.