Frequently Asked Questions
What is the difference between Studio KINCHOS and Maison KINCHOS?
Studio KINCHOS offers design-led, ready-to-wear jewellery, with limited customisation of existing designs.
Maison KINCHOS handles fully bespoke commissions, where each piece is designed from the ground up.
The two operate separately, with different scopes and processes.
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What kind of customisation is available under Studio KINCHOS?
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If I want a completely new design, what should I do?
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Are all gemstones natural?
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Can I bring my own stone?
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How long does production take?
Timelines vary depending on:
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Whether the piece is ready-to-ship or customised
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The level of work required
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Current workshop capacity
Estimated timelines will be confirmed before production begins. Expect at least 2-3 weeks for most designs.
Can customised or made-to-order pieces be returned?
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Do you offer after-sales service?
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How should I care for my jewellery?
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Where is KINCHOS jewellery made?
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Where is KINCHOS jewellery made?
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Studio KINCHOS offers customisation of existing designs only.
Bespoke commissions are handled exclusively by Maison KINCHOS.